Last updated: January 1, 2025
Bright Harbor, Inc. ("Bright Harbor," "we," "our," or "us") uses cookies and similar tracking technologies on our website at brightharbor.us. This Cookie Policy explains what cookies are, what types we use, why we use them, how long they remain active, and how you can control or delete them.
By continuing to use our website after seeing our cookie banner, you consent to our use of non-essential cookies as described in this policy. You can withdraw that consent at any time. Essential cookies cannot be disabled because they are required for the website to function correctly.
Cookies are small text files that a website places on your device (computer, tablet, or phone) when you visit it. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to the website owners about how their site is being used.
Cookies are set by either the website you are visiting (called "first-party cookies") or by third-party services operating on that website (called "third-party cookies"). Cookies can be "session cookies" — which are deleted when you close your browser — or "persistent cookies" — which remain on your device for a set period or until you delete them.
In addition to cookies, we may use related technologies such as web beacons (small images embedded in pages or emails to track whether you open them) and local storage (a browser feature that allows websites to store data locally on your device). This policy covers all such technologies collectively.
Essential cookies are required for our website and platform to function. They cannot be switched off in our systems. They are typically only set in response to actions you take — such as logging in, filling out forms, or setting privacy preferences. You can set your browser to block these cookies, but if you do, parts of the website will not work.
Analytics cookies help us understand how visitors interact with our website — which pages are most visited, where visitors come from, how long they stay, and what content they engage with. This information helps us improve our website and make it more useful for people navigating disaster recovery. These cookies collect aggregate, anonymized data and do not identify you personally.
These cookies are optional and only set if you accept analytics cookies through our consent banner. If you decline, we will not place these cookies on your device.
Functional cookies enable enhanced features and personalization on our website. They may be set by us or by third-party providers whose services we use in our platform. These cookies are optional and only set if you accept functional cookies through our consent banner.
In addition to cookies, we use browser local storage for one strictly necessary function: storing your cookie consent preference. The key is bh_cookie_consent and the value records whether you accepted or declined optional cookies and the timestamp of your choice. This is used as a fallback alongside the cookie of the same name. It does not expire automatically and can be cleared by clearing your browser's local storage.
Google Analytics: We use Google Analytics to measure website performance. Google Analytics data is processed and stored by Google LLC, which may transfer this data to servers in the United States. Google provides analytics data under its own terms. You can opt out of Google Analytics tracking across all websites using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
We have configured Google Analytics with IP anonymization enabled. This means the last octet of your IP address is replaced with a zero before any data is stored by Google. We have also disabled data sharing with Google products and have not enabled Google Signals, meaning our analytics data does not feed into Google advertising products.
Intercom: We use Intercom for in-platform customer support messaging. Intercom may set cookies and local storage items when you interact with their widget. Intercom's data practices are governed by Intercom's privacy policy. We have a data processing agreement with Intercom that restricts their use of data collected through our platform to providing us with the support messaging service.
When you first visit our website, a cookie banner appears at the bottom of the screen. You can accept all cookies, decline optional cookies, or manage preferences. You can revisit your preferences at any time by clearing your cookie consent cookie (bh_cookie_consent) and reloading the page, which will cause the banner to reappear.
You can control and delete cookies through your browser settings. The specific steps vary by browser:
Google Chrome: Settings > Privacy and security > Cookies and other site data. You can block all cookies, block third-party cookies, clear all cookies, or manage exceptions for specific sites.
Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data. Firefox allows you to block standard, third-party, or all trackers, and to clear cookies selectively by domain.
Safari (macOS): Safari > Preferences > Privacy. Safari blocks cross-site tracking by default. You can also prevent all cookies or manage website data to delete specific cookies.
Safari (iOS): Settings > Safari > Privacy & Security. Options to block all cookies or prevent cross-site tracking.
Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data. Edge offers a balanced or strict tracking prevention mode and the ability to manage cookie exceptions by site.
To opt out of Google Analytics measurement across all websites, install the Google Analytics Opt-out Browser Add-on from tools.google.com/dlpage/gaoptout. This add-on prevents Google Analytics JavaScript from sending data to Google Analytics. It is available for major desktop browsers and works independently of the cookie consent mechanism.
When you are logged in to the Bright Harbor case management platform, additional cookies and local storage items are used to maintain your session, protect against security threats, and preserve your dashboard preferences. These functional platform cookies are required for the platform to work and cannot be declined by logged-in users without losing access to the platform.
All platform cookies are first-party cookies set on the brightharbor.us domain. We do not use third-party advertising cookies within the logged-in platform. Session tokens are signed and encrypted. We rotate session tokens on privilege changes (login, password changes) to prevent session fixation attacks.
Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites indicating you do not want to be tracked. There is currently no industry-standard definition of what constitutes "tracking" for DNT purposes, and we do not alter our data collection practices in response to DNT signals. You can control tracking through our cookie banner and your browser's cookie settings, as described in Section 4.
We may update this Cookie Policy from time to time as our use of cookies evolves or as legal requirements change. We will update the "Last updated" date at the top of this page. If we add new cookie categories or significantly change how we use existing cookies, we will display an updated consent banner to obtain renewed consent where required. For minor changes (adding a specific cookie within an existing category), we will update this policy without a new consent request.
For questions about our cookie practices or to request assistance managing your cookie preferences, contact us at:
Bright Harbor, Inc.
Denver, CO, USA
Email: help@brightharbor.us